Assistance Desk 1.4

Date Added: October 09, 2008

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Assistance Desk software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems. The main characteristic of Assistance Desk are: - Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs. - Staff Permissions: you can assign your staff members to separate departments;- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).For Assistance Desk Administrators: - Runs on Apache/IIS - no proprietary web servers; - Easy-to-use menus for managing reps, departments, categories, priorities andstatuses; - Runs on with mySQL database; - Built-in reports for keeping track of problems, users and support reps; - Configurable email messages; - Easy customizable pages to fit your organizations needs.

Platforms:

Windows NT, Windows, Windows XP, Windows 2000, Linux

License: Shareware

Cost: $190.00 USD

Size: 221.0 KB

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