Platform:

Windows

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PDA

License:

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Freeware

Business / Help Desk And Support Tools

Polar Help Desk Free 4.1

Polar

Date Added: April 08, 2007

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Editor Rating:
5 Stars

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.

Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models

Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk

Platforms:	Windows 2000, Windows, Windows 2003, Windows XP
Similar:	Computer Technical Support, Customer Support Software, Help Desk, Help Desk Software, Helpdesk, Helpdesk Software, Helpdesk System, Online Technical Support, Technical Support, Trouble Ticket
Version 4.1 Changes:	This version has bugs fixed and some features, that lots of our customers requested, implemented.

License: Freeware

Cost: $0.00 USD

Size: 9.5 MB

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