Business / Help Desk And Support Tools

Advertisement


Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.
For service oriented firms it is very essential to timely respond to customer complaints,
Usually lot of paperwork needs to be done to manage service contracts and customer complaints.
Service management is made simpler with Service Desk Lite.
Service Desk Lite is useful for service firms to systematically manage Service Contracts and track customer complaint so that it never goes, unattended.

Features
Service contracts
Easily manage service contract or AMC details.
It keeps you informed whether the customer is in Contract or the Contract has expired, before attending the service call.

Register complaint
You may receive customer complaints from various sources, such as email, telephone, web etc.
Tracking these complaints enable, you to resolve issues in time, and quickly respond to customers.
Service Desk Lite enables you to record the essential details related to complaint such as the customer contact, the caller details and complaint description.

Assign complaint to service executive
After complaint is received it is assigned to service executive.
Assigning complaint to service executives ensures every complaint is attended.
It also helps to analyze and promptly allocate complaint to the service personnel.
In Service Desk Lite complaint assignment is quiet simple.
You get the pending list of complaints that are yet to be assigned.

Complaint Closure
This is the last stage in complaint management that enables you to track the status of complaint i.e. solved or pending.
Tracking status enables you to identify the complaints that are open or not resolved and take timely actions.
You can track details such as status of complaint, action taken to resolve issue.

& more..

Download,Install & Get started





  • License: Freeware
  • Cost: $0.00 USD
  • Size: 5.1 MB
Download    |   Publisher

Related Software

Title / Version / Description Size License
Windows
Organizer Lite 2013:Free Service CRM 2013R1.1 1.0 - Manage complaints with ease Organizer Lite 2013 is free Service CRM software designed for service... 6.0 MB Freeware
ServiceDesk Lite 2014 10.5 - Service Desk Lite is free ready to use service management software that enables you to manage... 5.1 MB Freeware
HelpSTAR - Help Desk Software 2009.02 - Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice... 129.3 MB Shareware
ServiceDesk Lite 10.0 - Service Desk Lite is free service management software.It is a simple windows based app that... 5.8 MB Freeware
Hardware Inspector Service Desk installer 1.9 - Hardware Inspector Service Desk. Request management in organizations. Close monitoring of user... 6.7 MB Freeware
Latest Hardware Inspector Service Desk installer 3.2 - Hardware Inspector Service Desk. Request management in organizations. Close monitoring of user... 6.7 MB Freeware
Web Help Desk 8.4.6.10 - Affordable and Intuitive web based help desk software, including: Incident Management - Asset... 76.0 MB Freeware
Live Chat Software & Help Desk Software 3.7.4 - Mioot Live Chat software is an expert in Help Desk Software solutions Offering Live Chat Support... 1.4 MB Shareware
Web Help Desk Software for Windows 10.0.18.3 - The Web Help Desk software for Windows offers an industry leading web-based help desk software... 172.0 MB Shareware
Omnistar Help Desk Software Solution 8.1 - Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. 4.0 KB Commercial
Macintosh
Web Help Desk Software for Mac OS X 10.0.18.3 - The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software... 147.0 MB Shareware
Omnistar Help Desk Software Solution 8.1 - Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. 4.0 KB Commercial
JStock - Free Stock Market Software 1.0.5r 1.0 - JStock is a free stock market software for 25 countries. 16.2 MB Freeware
Magican 0.9.81 - Magican has been updated to v 0.9.81. Users can freely install this system utility to optimize... 3.4 MB Freeware
Web Help Desk Software - Free Ed 10. 1. 2000 - Web Help Desk Free offers an industry leading web-based help desk software feature set that... 114.0 MB Freeware
Linux
Live Chat Software & Help Desk Software 3.7.4 - Mioot Live Chat software is an expert in Help Desk Software solutions Offering Live Chat Support... 1.4 MB Shareware
Omnistar Help Desk Software Solution 8.1 - Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. 4.0 KB Commercial
Adventnet ManageEngine ServiceDesk Plus 5.5 - Complete Help Desk & Asset Management software with SLA & purchase management. 28.5 KB Freeware
PDA
Omnistar Help Desk Software 8.2 - Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat... 4.0 KB Commercial
AeroAdmin 3.2 - AeroAdmin - free remote desktop software and remote desktop connection. You can easily connect to... 2.2 MB Freeware

ServiceDesk Lite 2016 (Free Service CRM) User Reviews

More Reviews or Write Review